IMS Customer Snapshot

Department of Veterans
Affairs Veterans Health
Administration Chief
Business Office

www.va.gov

Business Challenge

The VHA faces a growing demand for health care services. The functionality of several of VHA’s Veterans Health Information Systems & Technology Architecture (VistA) applications do not provide sufficiently robust data elements needed to support automated billing as commonly practiced in private sector hospitals. VHA’s VistA Clinical applications, VistA Integrated Billing (IB) & Accounts Receivable (A/R) applications do not efficiently or effectively support VHA’s financial business processes. The implementation of various improved business practices and tools by multiple VHA and contract staff to meet the desired performance improvements will required a well coordinated project management approach to ensure overall project success.

Solution

IMS was hired by the Contractor, Unisys for a 6 month assignment to help pull together the VHA and Unisys team and build a comprehensive plan for the project. IMS configured Primavera to meet the client’s reporting needs then dove into the requirements and worked together with all teams to build the WBS and related activities. Within a few months we had developed a detailed resource loaded schedule for the entire project with buy-in from all parties. Additionally, we helped augmented the Unisys PMO until they were able to hire their own staff. We also had an IMS scheduler support the VHA OI team for long-term.

Impact

For the first time, the entire project team was working together, and had an accurate integrated master schedule that delineated the entire scope.