IMS Customer Snapshot

Department of Veterans Affairs
Austin Automation Center

www.va.gov

Business Challenge

VAAAC had a need to upgrade its labor hour accounting package and a need to support multiple customers overseeing VA IT investment projects. Several significant differences necessary to support the VAAAC’s franchised services and special security requirements were addressed. VAAAC also required that an interface be developed and implemented between TeamPlay version 3.5 and their billing system.

Solution

IMS provided an effective solution along with a structured implementation approach in accordance with a proven methodology. IMS guided VAAAC through the implementation process, applying its project management expertise and consulting experience to configure TeamPlay and the associated business processes to a detailed specification that addressed the VAAAC’s exacting requirements. IMS followed through with team training, coaching and mentoring to ensure the most efficient solutions for the VAAAC’s project environment.

Impact

The implementation was scheduled to take six months actually took five and a half months and came in under budget while not sacrificing any scope. Stakeholders were involved from the beginning and were constantly kept up to date on the status of the Project, allowing for informed decision making. The VAAAC is currently planning an upgrade to version 5.0