Remote Helpdesk & Advanced Support
Unresponsive vendors. Increasing demand. Limited expertise.
Ongoing support is critical to the adoption and continued success of your project management initiatives. By providing immediate access to seasoned professionals our team rapidly aligns with your unique needs and provides a highly personalized level of application and technical support.
Primavera Customer Success
Improve your project delivery success through unlimited training and
support with our PCSS solution.
As part of a comprehensive package you’ll leverage unlimited functional and technical application support via our dedicated Help desk. Additionally, you’ll also gain access to unlimited P6 training whether classroom, virtual or self-paced.
Our Premium Support is an outsourced solution to eliminate the challenge of handling internal IT support issues.
Most organizations work to resolve support issues internally, pulling valuable IT and project management resources away from their projects. This is often at the risk of jeopardizing project success. IMS recognizes this challenge and offers an outsourced support solution to take the burden off internal teams via our seasoned Oracle Primavera specialists.
Our solution ensures your users and IT support team have easy access to experts when needed and have proven to help organizations mitigate risk, reduce cost, and maximize business value.
Not only is this service valuable for your day-to-day application users for coaching and mentoring, but also for IT support staff for upgrading to new versions, installing updates, application administration, etc.
Premium Support clients have access to the IMS help desk staffed by our team of Oracle Primavera and IT experts.