Remote Helpdesk & Advanced Support
Unresponsive vendors. Increasing demand. Limited expertise.
Ongoing support is critical to the adoption and continued success of your project management initiatives. By providing immediate access to seasoned professionals our team rapidly aligns with your unique needs and provides a highly personalized level of application and technical support.
Primavera Customer Success
Improve your project delivery success through unlimited training and support with our PCSS solution. As part of a comprehensive package you’ll leverage unlimited functional and technical application support via our dedicated Help desk. Additionally, you’ll also gain access to unlimited P6 training whether classroom, virtual or self-paced.
Our premium support/help desk solution ensures your users and IT support team have easy access to experts when needed. Premium Support packages are available starting at ten hours per month with the option to add additional hours as needed. In addition, IMS offers a Premium Support Satisfaction Guarantee program. Also the premium support hours are banked for one year and can be used as needed.